The Universal Credit (UC) is set to be the first Digital by Default public service – but those most likely to need it are the least likely to be online.
A press release issued today by the Local Government Association (LGA) begins,
In its recently published Digital by Default strategy, Government is proposing to deliver public services online by default. This will start with the proposed universal credit, set to replace child tax credit, housing benefit, jobseekers allowance, income support, working tax credit and part of the social fund from 2013. The target is that from 2015, the default way to claim will be online.
According to the Office for National Statistics (ONS), 8.2 million adults in the UK, 16 per cent of the adult population have never used the Internet. Disproportionately represented within this group are older people, disabled people, unemployed people, people in poverty and/or on low incomes, all of whom are more likely to apply for benefits such as the Universal Credit.