On my radar – some of the latest digital developments, debate and insights (please add anything I have missed in the comments, thanks)
Digital by default requires a concerted culture change
Embracing the new digital by default strategy will benefit public service users, but government departments will have to change
For [the Department of Health], going digital is more about adopting digital tools and techniques we now take for granted in our personal lives to make the business of government better. These techniques can help us communicate more effectively; share and manage knowledge more robustly; develop more efficient working practices and improve and open up policy-making.
By Rachel Neaman, deputy director of digital, channel strategy and publishing, and digital leader for the Department of Health, Digital by default requires a concerted culture change, The Guardian Thursday 6 December 2012
How social media can help you do your job in #ukhousing
Bromford Group tops the list in social communications study because it behaves as a network of connected staff, residents and partners
How can housing providers demonstrate that they are delivering social value? We believe that running a social business provides at least part of the answer. Under the banner “connected housing”, Thames Valley Housing Association is working to understand how housing professionals can use social media more effectively to improve their efforts for tenants and customers.
By Jayne Hilditch, corporate services director at Thames Valley Housing Association, How social media can help you do your job in #ukhousing, The Guardian, Friday 7 December 2012
How social business is changing the way we work
Businesses that utilise social tools are embracing a new age of problem solving and interaction
Social business is an increasingly popular organisational strategy that embraces a flatter and more transparent company culture and more collaborative, mobile and social technology in the workplace. Social business is a response to a variety of technology trends, including consumerisation of IT, social media, big data and cloud computing combined with the generational shifts taking place in the office.
How to manage and curate social media for live events
Social media can contribute to the success of an event, whether it’s a conference, a sports match, or live chat during a TV show. But with people posting to different channels from all angles, it’s hard to know where to begin managing and curating all that content in order to improve the experience of attendees and viewers, and not swamp them. Fret not: here’s how to run a tight ship.
By Tamara Littleton, CEO of eModeration, How to manage and curate social media for live events, Econsultancy Blog, Wednesday 12 December 2012
Future of Impacts: ‘How to’ guide to social media, podcasting and blogging for academics
Nice round-up of resources on academic blogging, podcasts and social media on the LSE’s Impact of Social Sciences Blog
Missed our on our ‘How to’ sessions at the recent Future of Impacts conference? Never fear, our ‘How to’ social media, podcasting, blogging and impact case study guides are here.
From Impact of Social Sciences Blog (LSE), Future of Impacts: ‘How to’ guide to social media, podcasting, blogging and writing your REF impact case study Friday 14 December 2012
Prosecutors clarify offensive online posts law
New guidelines could see fewer people being charged in England and Wales for offensive messages on social networks.
The Director of Public Prosecutions said people should face a trial only if their comments on Twitter, Facebook or elsewhere go beyond being offensive. He said the guidance combats threats and internet trolls without having a “chilling effect” on free speech.
By Dominic Casciani, Prosecutors clarify offensive online posts law, BBC News, Wednesday 19 December 2012
The Universal Credit (UC) is set to be the first Digital by Default public service – but those most likely to need it are the least likely to be online.
A press release issued today by the Local Government Association (LGA) begins,
In its recently published Digital by Default strategy, Government is proposing to deliver public services online by default. This will start with the proposed universal credit, set to replace child tax credit, housing benefit, jobseekers allowance, income support, working tax credit and part of the social fund from 2013. The target is that from 2015, the default way to claim will be online.
According to the Office for National Statistics (ONS), 8.2 million adults in the UK, 16 per cent of the adult population have never used the Internet. Disproportionately represented within this group are older people, disabled people, unemployed people, people in poverty and/or on low incomes, all of whom are more likely to apply for benefits such as the Universal Credit.
I’ve recently moved into a new house where, as you do, I’ve had to register with a gas and electricity supplier. Once I registered by phone, I got an email (below, redacted) asking me to activate my online account. I’ve posted it here because I think it makes a pretty good case for digital inclusion.
Dear Mr Grant,
Thanks for choosing [supplier], you’ve made a good choice. And you’re only two steps away from managing your account online. Just click the link below to complete the first stage of your registration. If your email client doesn’t allow you to click the link, please copy and paste the link into your web browser address bar and press enter.
Once you’ve clicked the link, we’ll send you a letter with a four digit activation code.
When you receive the letter all you need to do is visit our website [URL], select ‘log in’ from the home page and enter the code when prompted.
You’ll only need to do this once, so it’s important to keep the code safe.
Being registered online doesn’t just save time, but also makes things much easier to manage – by giving you unlimited access to all of your information from one central location.You’ll now be able to enjoy:
- Chatting to an adviser online with our live help web chat
- 24 hour access to your account –where you can view your details at any time, from any computer
- Access to up to three years worth of electronic bills and easily keep track of how much you’re paying. If you haven’t already – go one better by signing up to paperless billing – so you won’t have to file paper bills at home. You’ll also feel good knowing you’re doing your bit for the environment too.*
- Providing meter readings quickly and easily at any time of the day
- Making payments quickly and easily at a convenient time for you
Thanks again for choosing [supplier] and thanks for choosing the easiest and greenest way to manage your account.
The information in this email is confidential and may be legally privileged. It may not represent the views of the [Supplier] Group. It is intended solely for the addressees. Access to this email by anyone else is unauthorised. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. Any unauthorised recipient should advise the sender immediately of the error in transmission. Unless specifically stated otherwise, this email (or any attachments to it) is not an offer capable of acceptance or acceptance of an offer and it does not form part of a binding contractual agreement. [supplier] plc
Registered Office: [postal address]
Registered in [nation] No. [number]